1、表情亲切、热情、永远保持微笑；在公共区域清洁工作时应脸部带微笑，目光不能呆滞、东张西望或无精打采。

1, look friendly, enthusiastic, always keep smiling; in the public area cleaning work should face with a smile, the eyes can not dull, look around or in the blues.

2、保持口腔清洁；谈吐、口齿清楚，不大声喧哗、不讲粗话或不礼貌的话；上班时不可以用家乡话话交流，讲普通话，如碰到讲家乡话的业主，可以用家乡话同业主交流，上班前不食用有异味的食物，无论是业主还是访客有事讯问，一定做到有问有答，不懂学会礼貌拒绝。

2, to keep the mouth clean; conversation, clearly, not loud, not swearing or impolite words; work can not use the dialect to exchange words, speak Mandarin, if the native dialect of the owners, owners can use the native dialect, do not eat smelly food before work, either the owners or visitors must do something interrogation, ask and answer, don't know how to learn polite refusal.

3、礼貌礼仪：上班时应与同事相互问候，工作时遇见业主、领导应及时问好或点头微笑；走路要稳，不要跑跑跳跳，不得大声喧哗，不得与顾客讲一些与工作无关的话，与顾客同乘电梯时，应主动让顾客先出先进。

3, courtesy: work with colleagues greet each other when meet the owners, leaders should timely hello or nod and smile; walk to steady, don't run and jump, not loud, not with the customer about has nothing to do with the job, and the customer with the elevator, should take the initiative to let the customer first advanced.

4、 仪容仪表：每天保持较好精神面貌和愉快心情工作，脸部要保持干净，头发梳理整齐，着装应按照公司规定进行着装，且必须着最新款式的工衣，不得串季着装，同时需保持干净、整洁、不得有异味，不能有明显邹痕、破损或掉扣现象；统一在左胸佩带工牌，不留指甲，女性尽量化淡妆，额前头发不能超出眉毛下，后脑勺头发应盘起来，男性不留胡子，头发不得过长。

4, appearance: every day to maintain good mental outlook and pleasant mood, face to keep clean, hair combed, dress dress should be carried out according to the regulations of the company, and must be the new styles of clothes, not on season dress, also need to maintain a clean and tidy, no smell, no obvious scar Zou damaged or missing buttons on the left chest; uniform wear work card, leaving the nail, women do quantitative makeup, forehead hair can not exceed the eyebrows, the back of the head hair should be set up, the male beard, hair should not be too long.

5、 室内清洁时，不得随意翻阅顾客物品，不得使用顾客物品，如：电话、电脑、洗手间等，注意与顾客沟通内容，注意作业效率；室外清洁时，注意清洁的姿态、姿势，遇到顾客应主动让路。

5, indoor cleaning, not free to read customer goods, the customer shall not use items, such as telephone, computer, Restroom, note the content of communication with customers, pay attention to the work efficiency; outdoor cleaning, pay attention to posture, posture clean, meet customers should take the initiative to give way.

6、 在公共区域清洁时应注意前后行人，速度要适当放慢，有3人以上同行的情况下，必须停下手中工作等行人路过再开始清洁。

6, in public areas should pay attention to cleaning before and after pedestrians, speed should be appropriate to slow down, there are more than 3 people in the case of peer, you must stop work, pedestrians passing through, and then start cleaning.

7、 清洁时应注意保持现场卫生，一定不要忘记放温馨提示牌。

7, cleaning should pay attention to keep the scene hygiene, must not forget to put warm tips.

8、 清洁后应清洗工具，归还到指定地点。工具摆放应注意：发给个人的工具随人走，公共工具应放回固定工具房，所有工具不得随意乱摆放。

8. After cleaning, the tools should be cleaned and returned to the designated place. Tools should be noted: the tools issued to individuals follow the public, the public tools should be put back to the fixed tool room, all tools shall not be randomly placed.

9、清洁后应及时向上级汇报清洁结果。

9, clean, should promptly report to the higher level cleaning results.